By creating an account or using Pippy Post ("Service"), operated by Zebbly LLC, you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms form a binding agreement between you and Zebbly LLC.

Pippy Post is a greeting delivery platform that automatically sends text message (SMS/MMS) greetings to contacts you designate, on birthdays, anniversaries, and other occasions you configure. The Service includes access to artist-created greeting images, AI-assisted image selection, and scheduling tools.

Pippy Post is a facilitator — we transmit messages on your behalf using your contacts' information that you provide. You, not Pippy Post, are responsible for having proper consent from those contacts.

You must be at least 18 years old to create an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must provide accurate information during registration and keep it up to date. You may not share your account or create accounts on behalf of others without authorization.

How contacts are enrolled: Pippy Post does not collect phone numbers directly from recipients. You, the account holder, add your contacts' phone numbers through the Pippy Post web application. By adding a contact's phone number, you represent and warrant that:

• You have obtained the contact's prior express written or verbal consent to receive SMS/MMS greeting messages sent via Pippy Post
• The phone number belongs to the person you are adding and is accurate
• The contact is at least 13 years old
• You will not add phone numbers of individuals who have previously requested to stop receiving messages
• You will promptly remove any contact who asks you to stop sending them messages

Opt-out: Any recipient may reply STOP to any message to be removed from all future sends. Reply START or UNSTOP to re-enable. Reply HELP for assistance or contact hello@pippypost.com.

Message frequency: Message frequency varies per account. Contacts typically receive one message per occasion per year, plus any messages you manually initiate. Message and data rates may apply.

Your compliance responsibility: You are solely responsible for ensuring your use of the Service complies with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and any applicable state telemarketing laws. Pippy Post is not liable for your failure to obtain proper consent before adding a contact or for any resulting regulatory fines or claims.

Free plan: Available at no cost with limits on the number of contacts and access to in-house greeting images only.

Paid plans: Plus and Business plans are billed monthly via Stripe. Current pricing is available at pippypost.com/pricing. Prices are in USD and subject to applicable taxes. New accounts receive a 7-day trial of the Plus plan at no charge.

Cancellation: You may cancel your subscription at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period; you retain access until then. We do not provide refunds for partial periods.

Price changes: We will give at least 30 days' notice before changing subscription prices. Continued use after a price change constitutes acceptance of the new price.

Failed payments: If a payment fails, we may downgrade your account to the Free plan after a grace period. We will attempt to notify you by email before doing so.

For users: Some greeting images carry a per-send fee set by the artist. By approving a preview that uses a paid image, you authorize the per-send charge. Paid images are available to Plus and Business plan subscribers only. Per-send fees are non-refundable once a message has been delivered.

For artists: By uploading artwork to Pippy Post, you grant Zebbly LLC a non-exclusive, worldwide, royalty-free license to display, reproduce, and deliver your artwork as part of the greeting service. You retain copyright ownership of your artwork. You represent and warrant that you own or have the right to license any content you upload, and that your content does not infringe any third-party intellectual property rights.

Artists receive payouts via Stripe Connect. Zebbly LLC retains a 15% platform fee on each paid send; the remaining 85% is paid to the artist. Payouts are subject to Stripe's payout schedule. Artists are responsible for their own tax obligations. Stripe may issue 1099-K or equivalent forms where required by applicable law.

We reserve the right to remove artwork that violates these Terms, our Artist Guidelines, or applicable law, at our sole discretion and without prior notice.

You may not use Pippy Post to:

• Send unsolicited messages (spam) or messages to contacts who have not consented
• Harass, threaten, defame, or harm any individual
• Upload or distribute illegal, obscene, or infringing content
• Impersonate any person or entity
• Attempt to gain unauthorized access to the Service or its systems
• Reverse engineer, scrape, or systematically extract data from the Service
• Use the Service to send commercial marketing messages unrelated to birthday or occasion greetings
• Violate any applicable law or regulation

Violation of these rules may result in immediate account suspension or termination without refund.

Pippy Post, its brand, and its in-house content are owned by Zebbly LLC and protected by copyright, trademark, and other intellectual property laws. Artist-uploaded content is owned by the respective artists subject to the license in Section 6.

You may not reproduce, distribute, sublicense, or create derivative works from any content on the Service without explicit written permission from the owner.

You retain ownership of any personal content you upload (e.g., custom notes to contacts). By using the Service, you grant us a limited license to process that content solely to provide the Service to you.

DMCA: If you believe content on the Service infringes your copyright, send a takedown notice to hello@pippypost.com with: (a) a description of the copyrighted work, (b) the URL of the infringing material, (c) your contact information, and (d) a statement of good-faith belief and accuracy under penalty of perjury.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT GUARANTEE THAT MESSAGES WILL BE DELIVERED AT A SPECIFIC TIME OR AT ALL, AS DELIVERY DEPENDS ON THIRD-PARTY CARRIERS AND MOBILE NETWORKS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZEBBLY LLC'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR USE OF THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $50, WHICHEVER IS GREATER. IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

You agree to indemnify, defend, and hold harmless Zebbly LLC, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law, including TCPA, in connection with your use of the Service; (d) your failure to obtain proper consent from any contact you add; or (e) any content you upload to the Service.

You may delete your account at any time from Settings. We may suspend or terminate accounts that violate these Terms, with or without notice, at our sole discretion. Upon termination, your right to use the Service ends immediately and we may delete your data in accordance with our Privacy Policy. Sections 6 (artist license), 8, 9, 10, 12, and 13 survive termination.

Informal resolution first: Before filing a claim, you agree to contact us at hello@pippypost.com and give us 30 days to resolve the dispute informally.

Binding arbitration: If the dispute is not resolved informally, it shall be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules, in San Francisco, California, or by telephone or video conference if agreed. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver: YOU AND ZEBBLY LLC EACH AGREE THAT CLAIMS MAY ONLY BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims.

Exceptions: Either party may bring an individual action in small claims court. Either party may seek emergency injunctive relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration.

Except as modified by Section 12, these Terms are governed by the laws of the State of California, without regard to conflict of law principles.

We may update these Terms at any time. For material changes, we will notify you by email at least 14 days before the new Terms take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to updated Terms, you must stop using the Service and may delete your account.

Questions about these Terms? Contact us at:
Pippy Post (Zebbly LLC) · hello@pippypost.com